Commonly asked questions about AquaFinesse

We stock everything you need to keep your hot tub or swim spa clean with AquaFinesse! From your first time using AquaFinesse to filter tablets and more, head over to our online shop to see the full range!

We’ve put together a short checklist of things you should do to maintain the water quality of your hot tub during your holiday (based on 3 weeks):

Before you leave:
1. Lower the temperature of your swim spa or hot tub, as low as the temperature will go.
2. Open all the valves, including the air valves.
3. Make sure the filter of your swim spa or hot tub has been cleaned thoroughly.
4. Add a normal dosage of AquaFinesse
5. Add a chlorine shock. (We recommend 2 spoons of shock, whichever sanitiser you are using.)
6. Go and enjoy your holiday!

The water of your hot tub can smell bad due to a build-up of organic waste and biofilm. You can clean your hot tub thoroughly using the AquaFinesse Spa Clean Tablet. This releases the biofilm and organic build-up from the sides and the pipes in the hot tub. Following the instructions, and the Spa Clean Tablet to your hot tub water and keep the water circulating for the recommended amount of time. After draining the water, clean the filters using AquaFinesse Filter cleaner.  It is generally recommended to change the water in your hot tub every 3 – 4 months. It is also important to make sure that the cover for your hot tub fits correctly and is not letting any outside water in.

Yes of course! You just need to make sure that the aromatherapy is crystal based and not oil based. You can find our hot tub aromatherapy range over on our online shop.

It is important to dose AquaFinesse correctly. AquaFinesse water care has been tested as very safe for humans and animals and a real overdose would mean using huge amounts of AquaFinesse over the recommended dose. However, if you have any doubts, please contact our team and we can help you evaluate the situation and make a recommendation on how to resolve the possible overdose.

Keeping your hot tub filters clean is one of the most important ways to keep your water clean and safe. AquaFinesse Filter Cleaning Tablets work on the same principal as other AquaFinesse products; AquaFinesse filter cleaner tabs release the biofilm, and debris from the surface of the filter which can then be easily rinsed off. This leaves your filters super clean and results in crystal clear water. It is important to make sure you air dry your filters for 24 hours before putting them back in to your hot tub as this increases the effect and longevity of the filter. We would recommend purchasing an extra set of filters for your hot tub or spa so that you can still enjoy your hot tub whilst your filters are being cleaned.

We recommend deep cleaning your hot tub or swim spa with the AquaFinesse Spa Clean Tablet. The AquaFinesse spa clean tablet is designed to deep clean both the surfaces and the interior pipe work of your swim spa or hot tub. if you have not treated your hot tub or swim spa with an AquaFinesse Spa Clean Tablet, the water may become cloudy when you first use AquaFinesse. This is not a problem and is an indication that AquaFinesse is working correctly as it is cleaning your hot tub or swim spa thoroughly from the inside out. The cloudiness is caused by the release of biofilm and accumulated dirt. You can add an extra dose of shock which can help clear up the water.

No, you do not need to shock the water before using AquaFinesse. If you have concerns about the quality of your mains water, for example if it is from a well or spring, you can shock it. If you do shock the spa or hot tub you should wait 12-24 hours for the chlorine level to drop before using your hot tub or swim spa.

For the best water care of your swim spa or hot tub, it is important to use a small amount of sanitizer with AquaFinesse. AquaFinesse releases the bacteria and biofilm from all the surfaces and pipes, and as the bacteria are floating freely in the water, no longer protected by the biofilm, a very low concentration of sanitiser (e.g. Chlorine or Bromine) is required to kill the bacteria in your swim spa or hot tub water. AquaFinesse is normally supplied with a chlorine tablet and a slow-release dispenser, however this can be substituted for chlorine granules or bromine, dependant on your personal preference.

If you have a new swim spa or hot tub, or if you have re-filled your swim spa or hot tub with clean water, and the water has been shocked using chlorine or bromine, you can switch to AquaFinesse.

If chlorine or bromine sanitizers have been used for more than a week, we recommend using an AquaFinesse Spa Clean Tablet to deep clean the pipes, surfaces and pumps of the hot tub or spa and draining and refilling the swim spa or hot tub with fresh water. This will ensure that all the dirt, biofilm, and calcium build up is removed. After cleaning your hot tub or swim spa, fill with fresh tap water. If necessary, adjust pH and alkalinity and start using AquaFinesse to maintain safe, clean water in your swim spa or hot tub.