Concierge Service

Making your Jacuzzi® ownership a breeze...

Owning a Jacuzzi® Hot Tub just got easier... From the moment you purchase your Jacuzzi® Hot Tub or Swim Spa, we are here to ensure that your Jacuzzi® ownership is as simple and carefree as possible. Customer care has always been at the core of what we do, wanting to make every experience with us one to tell your family and friends about!

Our Operations Manager, Rachelle, is a member of our Concierge team and outlines everything her and the team can help you with...

0800 368 9840

Hover over the titles below to find out more about our Concierge Service...

What is the Concierge Service?

When you invest in a Jacuzzi® Hot tub or Swim Spa with us, you will be introduced to our Hydrolife Concierge team who look after everything aftercare. One of our knowledgable Aftercare Team will be assigned to you and will be your point of contact. They will guide you through the process, from delivery and installation right through to chemicals and servicing and will be there to support your throughout the lifetime of your hot tub or swim spa ownership.

Don't worry - all information is held in a central database which means if you can't get hold of your personal concierge, there is always another member of the Concierge Team who will be able to answer any of your aftercare questions.

What does the Concierge Service do?

Our Aftercare Team will be on hand to help you with general questions, as well as help with getting used to controlling and using your new hot tub or swim spa.

Book services, buy chemicals and get help with topics such as pre-delivery preparations, such as bases and electrical requirements, delivery options, site surveys and much more. The Hydrolife Concierge Service is here to make your ownership a breeze

Meet our helpful Concierge team.

Our compassionate, diligent Concierge Team who will go above and beyond to assist you in any way they can. From questions about hot tub chemicals to arranging your hot tub or swim spa servicing, they really are your go-to contact for all your Jacuzzi® Hot Tub and Swim Spa needs.

We are totally committed to keeping our lines of communication open... it's what we believe in.

Rachelle CumminsOperations Manager

Dedicated and thorough, Rachelle will be on hand to support every aspect of your jacuzzi ownership from prep purchase to ongoing customer care. Conscientious and kind, she will ensure your customer journey is nothing short of fantastic and service to tell your family and friends about.

Alex HarradineHead of Concierge and Aftercare

Committed and thorough, Alex will be on hand to support you right from the moment you purchase until the day of your installation. Thoughtful and kind, Alex will make sure your journey to owning a Jacuzzi® Hot Tub is the best experience possible.

Victoria DavisHydrolife Aftercare

Friendly and helpful, Victoria is on hand to help you with any questions you might have about the care of your hot tub. Whether you're ordering accessories or have questions about servicing, she will go above and beyond to ensure you get the best service possible.

Pippa WayHydrolife Aftercare

New to the team, Pippa is here to help you with all your aftercare needs. Considerate and understanding, Pippa is excellent and problem solving and making sure the ownership of your Jacuzzi® is a breeze!

Meet our expert Installation team.

Our experienced team of hot tub engineers are on hand to help with delivery and installation, as well as servicing your hot tub. We put each of our engineers through full Jacuzzi® Training, to give you peace of mind that your hot tubs or swim spa is being cared for bu a Jacuzzi® professional. From showing you how to use the fuctions of your hot tub to helping you with chemicals and dosage, our engineers will able to answer any questions you may have with regards to the care and usage of your hot tub!