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Welcome to our owner's resource centre

Explore our Jacuzzi® resource centre for useful resources and videos to help you keep your hot tub in tip top condition.

Your Next Steps After Purchasing Your Hot Tub

Just bought a Jacuzzi® Hot Tub? Congratulations! If you're wondering what comes next then you've come to the right place! We've put together a guide on your next steps and what you can expect!
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Immediately after you buy
After you have paid and your order has been processed by the team, you will receive an Order Confirmation via email. In the email will be a button to allow you to e-sign your order. This confirms you have receive the information and allows us to proceed with the next steps. 

If you have decided make use of one of our finance options, it is important that you complete the finance application online and e-sign the agreement once completed. As soon as we have received confirmation of your signature we will be able to confirm your order. The finance will start on the day of delivery and will remain pending until that point. Once your hot tub has arrived, you will need to sign for delivery. Click here to see more about our finance options.

Site Surveys  
The purpose of the site survey is for our expert installation team to determine whether you have suitable clearance for our standard delivery to take place or whether we will require the use of a company to lift your Jacuzzi® Hot Tub. Your Jacuzzi® will be delivered on its side, as one complete unit. Dependant on your chosen hot tub, the widest point of your Jacuzzi® Hot Tub is circa 100cm or 120cm. We will need at least this width & 220cm height and an unobstructed & level path to safely deliver your hot tub.

What if I need a Hi-Ab or Crane?
If the site survey identifies that a standard delivery cannot take place and a Crane or Hi-Ab is required we can help to arrange and obtain costings for this service. Unfortunately we do not have this equipment and will need to use a third party company to help us on the day, however this does mean they are experts in what they do and will make sure your hot tub is delivered safely to your garden. We can help to obtain costings and arrange costs of a hiab/crane if a standard delivery cannot take place. 

Sinking your Jacuzzi® Hot Tub or Swim Spa
If you are sinking your Jacuzzi® Hot Tub, it is important to make our team aware. You need to seek advice from a qualified landscaper and will need sufficient drainage and to allow access 60cm of access around all sides.

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Preparing for your installation

Before your Jacuzzi® Hot Tub is delivered, there are a few things you need to prepare.

Electrical Requirements

For a 32AMP hot tub, 6mm² 3-core SWA cable is needed and a 10mm² 3-core SWA cable is perfectly suitable for a 40AMP Hot Tub. An IP65 45AMP Rotary Isolator Switch is also recommended so that the hot tub can be isolated outdoors in an emergency or for service work. This is simply a rotary on/off switch but should be sited more than 2 metres away from the hot tub so that bathers cannot be in the hot tub whilst touching the switch. 

The electrician should fit a suitable weatherproof block connector to the end of the tail from the isolator, the hot tub supply can then be directly hard wired into the weatherproof block connector inside the hot tub. Waterproof gland packs should be used to prevent ingress of water on all electrical connections (2 at the isolation switch). Ensure that all earth cables are clearly colour coded with green/yellow insulating tape or earth sleeve.

The electrical installation must comply with BS:7671 – “Requirements for electrical Installations IET Wiring Regulations”, particularly concerning the following specifications:

The hot tub must be hard wired on its own fused spur back to your household consumer unit, not sharing a supply with any other appliances

The hot tub should be protected by a sufficiently rated MCB (mains circuit breaker) and should cover the maximum amperage pull of the Spa plus 25% to allow for brake torque (i.e. the extra rush of current when pumps are first started). Therefore, a hot tub that has a maximum current draw of 20 amps should be fitted with a 25AMP MCB. 

The hot tub should be protected against earth faults by an RCD (Residual Current Device). This is a trip switch which prevents the possibility of an electric shock from damaged or waterlogged cables and connections. A suitable rated 30mA RCD is recommended.

Outdoor cabling should be protected from damage by either laying protective ducting (pc pipe) below ground or by using Steel Wired Armoured (SWA) cable. Your electrician will calculate the size of cable required depending on the loading and the distance from the mains supply.

Once the hot tub is filled with water and the electrical supply is installed our installation team will commission the hot tub and check that everything is fully operational before handing over to you with a complete chemical training guide and hot tub features.

If you are in any doubt about the required electrical guidelines you should seek professional advice from a fully qualified electrician.

Please note: It is advised that your electrician leaves enough spare cable attached to the isolator to go the furthest side of the hot tub, usually a minimum of around 7m to 8m is recommended. If your isolator is located further away, then please use a longer length of cable. Our technicians are qualified to connect this cable to the inside of the Hot Tub.

How much space do I need around my hot tub?
You need to make sure that there is clearance space around your hot tub to allow space for servicing and accessories. For servicing and ClearRay® Bulb replacement, engineers will need access to the front panel with a minimum of 300mm of space in front. Adding covers and steps to your hot tub increases the amount of clearance space you will need. Below is a list of products and how much extra clearance space they need.

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Covers:

  • The Cover EX Requires 40cm of clearance behind the spa, as well as 15cm each side of the spa
  • COVERMATE 1 Requires 40cm of clearance behind the spa, as well as 15cm each side of the spa
  • The Cover Rock-It Requires 50cm of clearance behind the spa, as well as 15cm each side of the spa
  • COVERMATE III Requires 30cm of clearance behind the spa, as well as 15cm each side of the spa

Steps

  • Allow a minimum of 75cm at the front of your Jacuzzi for the hot tub steps provided with your order. However, these are removable to make servicing your hot tub easier.

Final step before installation:
Please make sure that any outstanding balance is paid balance two weeks prior to your agreed delivery date. Please call the team on 01276 477461 and we will be able to help you with this.

Sizes and weights of all Jacuzzi® models

J-200™ Range

Model

Dimensions (cm)

Average Spa Volume (Litres)

Dry Weight (Kilograms)

Total Filled Weight (Kilograms)

J-210™

198 x 91

908

239

1,412

J-215™

168 x 193 x 81

833

223

1,261

J-225™

193 x 213 x 87

1,340

255

1,914

J-235™

214 x 214 x 92

1,325

347

2,050

J-245™

214 x 214 x 92

1,363

375

2,153

J-275™

229 x 229 x 94

1,741

366

2,371

J-280™

229 x 229 x 94

1,741

401

2,558